Returns, Exchanges & Refunds Policy

Your satisfaction is our priority. We understand that sometimes a product may not meet your expectations. That’s why we’ve created a transparent, fair, and easy-to-follow returns and refund policy.

Eligibility for Returns

We offer tiered shipping timelines to cater to different order types

  • You May Return If:

  • The item is defective, damaged, or incorrect upon arrival
  • The item is unused, in original packaging, and resellable

  • You submit a return request within 7 days of delivery

  • Not Eligible for Return:

  • Customized or branded items

  • Perishable goods and clearance items

  • Construction materials or vehicles (unless defective)

How to Initiate a Return or Exchange

  • 1
    Login to Your Account
    Go to “My Orders” and select the item you wish to return.
  • 2
    Submit a Return Request
    Click “Request Return or Exchange”, upload photos/videos of the issue, and provide a brief description.
  • 3
    Wait for Approval
    Our team will review your request within 48 hours and notify you by email or SMS.
  • 4
    Return Instructions
    If approved, we will provide return shipping instructions or arrange for pickup.
  • 5
    Shipping & Delivery
    Products shipped directly from China with fast delivery and tracking.

Quick Return Request Form

  • Refund Policy

Once your return is received and inspected:

  • Refund processed to original payment method within 5-10 business days

  • Email confirmation once refund is initiated

  • Bank transfer/Letter of Credit refunds may require additional verification

  • Exchange Policy

Exchanges are available for eligible items (e.g., size or color issues).

If the item is unavailable, you may choose:

  • A similar replacement item

  • A store credit

  • A full refund (where applicable)

Special Policy for Voluminous & Wholesale Items

Large Orders Policy

For building materials, wholesale B2B shipments, and electric vehicles, returns or refunds are subject to:

Inspection upon delivery

Signed delivery acceptance form

Pre-shipment confirmation

Recommendation: We recommend using our “Shop for Me” factory inspection service to avoid post-purchase surprises.

Return Shipping Responsibility

We Cover Shipping

For defective or incorrect items

Customer Pays Shipping

For customer-initiated returns

Dispute Resolution

If you are unsatisfied with the return/refund decision:

  • 1
    Submit a dispute request via your account dashboard or fill the returns form
  • 2

    Our dispute team will review your case and provide a response within 5 business days

  • 3

    If unresolved, we will mediate through our insurance and logistics partner

We aim to maintain fairness and transparency for all parties involved.

Need Help?

Email Support

support@beliveshop.com

Call/WhatsApp

+86 131 3468 1498

FAQ