Frequently Asked Questions
Got questions? We’ve got answers! Navigate our services effortlessly with this comprehensive guide.
Account & Orders
Simply click Sign Up and enter your details. You’ll receive an email confirmation to activate your account.
Yes, but only within 24 hours after placing the order. Contact customer support as soon as possible.
Once your order is shipped, you’ll receive a tracking link via email or check your Order History in your account.
Payments
We accept: Credit/Debit Cards (Visa, Mastercard, Amex, UnionPay), Mobile Money (For African Customers), Bank Transfers, and Buy Now, Pay Later (for eligible wholesale customers through our B2B Wholesale process).
Yes! We use SSL encryption and secure payment gateways to protect your financial information and per our data protection and privacy policies.
Shipping
We ship worldwide, with special rates for Africa (Ghana, Nigeria, Rwanda, Ethiopia etc), Europe, and the Middle East.
Standard Shipping: 7-15 business days, Express Shipping: 3-7 business days, Bulk Orders and Vehicles : Varies based on processing times and Country.
Shipping costs depend on weight, destination, and shipping method. Calculate shipping at checkout.
Yes! Shipping insurance is available at checkout to protect against loss or damage.
Returns, Exchanges & Refunds
You can return items within 7 days of delivery if they meet our return conditions (unused, original packaging, no customization).
Go to Return/Exchange Page and put in a request through our form, follow the instructions and provide necessary details. Our team will review your request.
Shipping costs depend on weight, destination, and shipping method. Calculate shipping at checkout.
Vehicle Purchase
Valid ID/Business Registration, Payment proof, and Importation documents (for some countries).
Due to logistics, vehicles are non-returnable unless: The wrong model was delivered or there is a manufacturing defect (must be reported within 48 hours of delivery).
B2B Wholesale Credit
Visit the Wholesale Credit Page and complete the KYC form.
You can buy electronics, clothing, medical supplies, and more.
Corporate Branding
We customize souvenirs, apparel, stationery, packaging, and more.
MOQs vary per product, contact us for details. More information available on our Corporate Branding page.
Shop for Me – Factory Inspection
Fill out the Shop for Me Request Form and provide supplier details.
1-3 business days after receiving your request.
Need More Help?
Can’t find what you’re looking for? Our support team is here to help!
📌 Tip: Use the search bar at the top of the page to quickly find your answer.
